HOW TO ORDER
You can order online 24 hours a day, 7 days a week. Simply add the items you require to your basket. You can view and amend your order at any time by clicking on 'My Basket' . When your order is complete, click on 'Proceed to Checkout' and enter your customer details, delivery details and payment information.
USING THE ZOOM TOOL
Click on the main image on each product page to open a zoomed version of the image. You can navigate through the alternative images by using the arrows on the top right of the image. Click the ‘Close’ button to return to the main product screen. Alternatively, simply use your mouse to hover over the area of the image you would like to zoom into.
You can click on 'Search' to search the collection by product code or keyword or by category e.g. pyjamas
Enter a product code or a keyword (such as pyjamas, nightshirt, etc.) and click on 'Search'. This will take you directly to the item or group of items that you are looking for. Click on the item picture or description to access the main page for that item. This displays detailed product information and the 'Add to My Basket' button.
If you have a query about specific products, colours or sizing, please email us at firstname.lastname@example.org or call our Customer Service Team on +44 (0)1460 200460
If you wish to order by phone, please call our Customer Services Team on:
+44 (0)1460 200 473
8:00am - 8:00pm 7 days a week
Please make a note of the items you wish to order;
- Product description [e.g. Liberty Chemise Nightdress]
- Product code [4 digit code]
- Colour or fabric
- and have your Postcode, Source Code [if applicable] and credit or debit card ready when you call.
If you wish to order by post, please send your order to:
Bonsoir of London Ltd, Unit 3 Crewkerne Business Park, Northern Way, Cropmead, Crewkerne, Somerset TA18 7HJ
Please make your cheque payable to 'Bonsoir of London Ltd' and write your name, address and cheque card number on the back. Please allow six working days for your cheque to clear before your goods are despatched.
Overseas customers are advised to pay by credit or debit card, as only cheques written in UK Pound Sterling (£) are accepted.
If sending a post order, please send us all of the details below:
- Your name
- Your billing address, including Postcode and Country
- Delivery address (if different from your billing address)
- Daytime telephone number and/or email address
- Product name
- Product code
- Size (and length where appropriate)
- Payment Information
- Card Number
- Name on Card
- Type of Card (Visa, MasterCard, Delta, Switch/Maestro, American Express)
- Valid From Date
- Expiry Date
- Issue No. (Switch where applicable)
- CV2 number (last 3 digits from the signature strip of your card, or if paying by American Express, the 4 digits on the front of the card)
Please remember to add your signature
Please add the appropriate postage & packing charge to your total.
We accept cheques, postal orders or the following credit or debit cards: Visa, MasterCard, Delta, American Express and Switch/Maestro. We also accept online payment via Paypal. We are unable to accept cash, Solo or Visa Electron cards. Please note your credit or debit card will be charged in full at the time of order, this also includes the cost of any items which are to follow at a later date. All prices are in UK Pound Sterling and your order total will be in UK Pound Sterling.