PRIVACY POLICY
On 25th of May 2018, the EU General Data Protection Regulation replaces the Data Protection Act 1998. This gives you new rights in relation to the privacy of your personal information. Please see the explanation below of how you can use those rights.
We are committed to looking after your data. This notice explains how Bonsoir of London ("We") collects personal data from you, why we collect it and how we process it, because looking after your data is of the utmost importance to us.
Please feel free to get in touch anytime with any queries about the information we hold:
Bonsoir of London, Unit 3, Crewkerne Business Park, Northern Way, Cropmead, Crewkerne, Somerset TA18 7HJ.
T: 01460 200 460 // E: customerservices@bonsoirbypost.com
OUR WEBSITE IS SECURE
Shopping on the internet can feel risky and unsecure. What happens to the information you provide? In particular what happens to your credit or debit card details?
Details we require from you when placing an order are your name, delivery address, daytime contact number, card type, card number, expiry date and full postal billing address. Therefore card security is a high priority for us and we have taken every precaution to ensure that this information is collected and stored accurately, confidentially and without danger of unauthorised access. These details are not held online but held securely within our mail order system. www.bonsoiroflondon.com is a secure site that uses encryption technology to safeguard your details. Encryption technology provides billions of code combinations per order transaction and prevents other internet users from accessing your personal details during transmission.
Bonsoir of London servers use Secure Socket Layers (SSL), a sophisticated encryption technology that works with Microsoft and Netscape browsers 4.0+. If you have any questions regarding our security policy, please call our customer service help line on 01460 200460
DATA COLLECTION
We will only collect personal data from you that is relevant to Bonsoiroflondon.com to enable us to fulfil our transactions with you, provide you with the service you expect and help us shape the future of our website to meet your demands. As part of our total commitment to data protection we will ensure that this data is collected and stored by Bonsoir of London accurately and in a safe and secure environment. When you purchase from Bonsoir of London you will be asked to provide your name, email address, billing address, delivery address, phone number and credit or debit card number. Details of all your order transactions will be collected and stored.
IP ADDRESSES
We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration. This is statistical data about our users' browsing actions and patterns, and does not identify any individual. Your IP address may also be used to diagnose problems with our server, monitor visitor traffic patterns and site usage to help us develop and improve our sites further.
WHERE WE STORE YOUR DATA
Our site is hosted on Shopify Inc (“Shopify”) certified GDPR compliant. The information you provide to us is stored through Shopify’s data storage, databases and the Shopify application, on secure servers. Shopify’s Terms of Service and Privacy Statement can be found at https://www.shopify.com/legal/dpa. If you would like to receive the white paper doc, please email us at customerservices@bonsoirbypost.com
Where we have given you (or where you have chosen) a password which enables you to access certain parts of Our Site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
USE OF INFORMATION
To ensure all your orders are processed efficiently, we rely on accurate data collection and storage and we will automatically contact you by email with our confirmation of your order. Additionally, if you opt in to our newsletter, we will add you to our customer database so that you automatically receive details of future offers, catalogue launches and promotions. You will have the option to “unsubscribe” from these mailings at any time by using the unsubscribe link at the foot of our email communications or email us at: customerservices@bonsoirbypost.com
If you opt not to receive marketing and news, and don't complete your order you will simply receive email communication, regarding the abandonment of your shopping checkout. By purchasing one of our products, we will assume there is legitimate interest for us to contact you, confirming your order and for future communications of product updates and offers, in the form of printed catalogues and emails. You will have the option to “unsubscribe” from these mailings at any time by using the unsubscribe link at the foot of our email communications or email us at: customerservices@bonsoirbypost.com to let us know if you'd no longer wish to receive our catalogue. Some orders may be dispatched with the courier DPD. In these circumstances, if an email address or mobile number has been provided at the time of purchase, you will receive updates directly from DPD advising the progress of your order through their delivery network. Please note if contact details are entered differently on separate purchases, our system may regard you as a new customer and you may need to update your subscription preferences.
USE OF INFORMATION (SMS)
If you opt in to our SMS alerts, we will add you to our customer database so that you automatically receive details of future offers, product launches and promotions. Your number will be processed through our sms provider Klaviyo but will not be shared outside Bonsoir of London. You will have the option to “unsubscribe” from these messages at any time by texting STOP or emailing us at: customerservices@bonsoirbypost.com
COOKIES
These are small text files, which your web browser places on to your computer or mobile device. They record information about the items you have put into your shopping trolley and provide us with information about how our website is used so we can continue to improve our site.
The online shopping function of the site uses cookies to speed up the ordering process, by enabling our website to recognise you from previous visits. They are not computer programmes and are incapable of reading any material on your hard disk or disseminate viruses. They only contain such information as you have provided to us on the website. We do not use cookies to collect or record information on your name, address or other contact details. You can set up your computer so that it rejects cookies, but in doing so you will be unable to use the shopping facility on the site.
We use Google Adwords Remarketing to advertise Bonsoir of London across the internet. These adverts will appear in text, banner or image format when browsing other websites. These cookies are used to track your visit to our website and the pages viewed, from this information adverts will then be displayed showing products we believe may be of interest to you based on your previous viewing history. Please note, no personal details are kept or used, only viewing history.
HOW ARE COOKIES MANAGED?
The cookies stored on your computer or other device when you access our websites are designed by:
- Bonsoir of London, or on behalf of Bonsoir of London, and are necessary to enable you to a make purchases on our website;
WHAT ARE COOKIES USED FOR
The main purposes for which cookies are used are:
1. For technical purposes essential to effective operation of our websites, particularly in relation to on-line transactions and site navigation.
2. For Bonsoir of London to market to you, particularly adwords and social media advertisements e.g. facebook and targeted updates.
3. To enable Bonsoir of London to collect information about your browsing and shopping patterns, including to monitor the success of campaigns, competitions etc.
4. To enable Bonsoir of London meet its contractual obligations to make payments to third parties when a product is purchased by someone who has visited our website from a site operated by those parties.
You can amend your browser settings to reject cookies. To find out more, including how to control or opt out of cookies please visit www.aboutcookies.org
We use the third-party service providers and apps listed below to serve ads or communicate on our behalf across the internet and sometimes on this site. They may collect anonymous information about your visits to our Web site, and your interaction with our products and services. They may also use information about your visits to this and other Web sites to target advertisements for goods and services. This anonymous information is collected through the use of cookie orientated data collection, which is industry standard technology used by most major websites. No personally identifiable information is collected or used in this process. They do not know the name, phone number, address, email address, or any personally identifying information about the user. If you would like more information about this practice and to know your choices about not having this anonymous information used by these third party service providers, please visit the third party service provider’s websites.
FACEBOOK - Facebook utilises cookies served to the visitor of the Bonsoir website to retarget online advertising through it's social media platforms.
KLAYVIO - Klaviyo is our emailing platform - a data processor marketing software that utilises data collected through sales and mailing list & sms subscriptions to deliver regular email & sms updates and marketing
REVIEWS.IO - Shopify Reviews does not hold any personal information but works with the customer database to request and publish reviews to the website.
GOOGLE - Google utilises cookies served to the visitor of the Bonsoir website to retarget online advertising through it's search engine and on it's affiliated websites.
BING - Bing utilises cookies served to the visitor of the Bonsoir website to retarget online advertising through it's search engine.
KLARNA - In order to offer you Klarna’s payment methods, we might in the checkout pass your personal data in the form of contact and order details to Klarna, in order for Klarna to assess whether you qualify for their payment methods and to tailor those payment methods for you. Your personal data transferred is processed in line with Klarna’s own privacy notice.
EPSILON ABACUS - We work with Epsilon Abacus (registered as Epsilon International UK Ltd), a company that manages the Abacus Alliance on behalf of UK retailers and charities. The participating retailers are active in the clothing, collectables, food & wine, gardening, gadgets & entertainment, health & beauty, household goods, home interiors and travel categories. These retailers and charities share information about their customers and supporters and what they buy or donate. Epsilon Abacus processes this information as a processor on behalf of these companies to help them understand individuals’ behaviour and preferences. Epsilon combines information provided by participating retailers and charities with third party data. From this combined information, these companies can tailor their communications, sending individuals suitable offers and appeals that should be of interest to them. You can learn more about how Epsilon Abacus processes your personal information in their Privacy Policy, which is available here: https://www.epsilon.com/abacus/services-privacy-policy
YOUR RIGHTS
THE RIGHT OF ACCESS
Subject Access Requests allow your right to obtain a copy of the information that we hold about you. You have the right to ask us to provide you with this information free of charge. However, should the request be deemed to be manifestly excessive, manifestly unfounded or repetitive, then we are permitted to charge a reasonable fee for providing the information. In such circumstances, and as an alternative, we can refuse to comply with the request. If this is the case then we shall let you know the reasons for us refusing to comply. You have a right to appeal such a decision via the UK Information Commissioner’s Office. For further information visit https://ico.org.uk/
THE RIGHT OF RECTIFICATION
You are entitled to have the information that we hold about you rectified if it is inaccurate or incomplete.
If you believe that the information that we hold about you is inaccurate, incomplete or out of date then please let us know: customerservices@bonsoirbypost.com
THE RIGHT TO ERASURE
You have the right to request that we delete the personal information that we hold about you where we have no compelling reason for its continued processing. This right will apply:
- Where retention of the data is no longer necessary for the purposes that it was originally collected or processed
- Where you have withdrawn consent
- Where you object to us processing the data and there is no overriding legitimate interest for us to continue to do so
- When the personal data has to be erased for us to comply with a legal obligation
- When the data has been unlawfully processed
- Where the data relates to a child
- Where we are exercising the right of freedom of expression and information
- Where we are complying with a legal obligation
- Where we are archiving data in the public interest, for scientific research or for statistical purposes
- When we need the data to exercise or defend a legal claim
THE RIGHT TO OBJECT
You have the right to object to your personal information being processed by us. This means:
- If you object to us processing your data for marketing purposes then let us know and we will stop sending you marketing material
- If you object to us processing your data at all (i.e. where you have an account with us) let us know and we will completely remove your personal information from our systems